Brand experience for good: Solving America’s loneliness epidemic

brand experience

Loneliness is widespread among Americans, affecting three out of four people, according to a 2018 study by Cigna. With loneliness potentially having the same impact on life expectancy as smoking, it’s clear we have an issue on our hands.

The paradox is that we live in a world seemingly more connected than ever – and not just via technology and social media, which has arguably contributed to the problem. Over the past decade, there has been a dramatic rise in co-working and living spaces, music festivals, and coffee shops – all of which are inherently designed to bring people together and drive meaningful connections.

But there is clearly more work to do, and this issue provides an interesting opportunity for brands and brand experience.

There are countless examples of how brands are taking an active role in creating a sense of inclusion online, including Peloton Riders, Sephora’s Beauty Talk and Lego Ideas. However, it’s not new news that true belonging is most effectively achieved through in-person connections, as Roxane Gay eloquently articulates. Even Facebook recognises that community building in the digital sphere isn’t going to cut it anymore – and that’s saying something.

Cue experiential marketing, the medium that now plays a large role in combating this fluid state of isolation. Experiences are helping brands create a real human connection that today’s consumers desperately want. Below are the key principles that should be in every brand’s marketing playbook, with a focus on in-person experiences:

Curate authentic brand experiences

In a world of celebrity endorsements, sponsored posts and paid influencers, people crave authenticity more than ever, especially with the younger generations. So it’s vital for real-life brand experiences to offer value and allow for meaningful connections. This doesn’t need to come at the cost of the “Instagrammable moments”, by the way.

Desperados embraced this philosophy recently, as the brand felt that people’s dependency on their phones was negatively impacting socialisation at parties. Upon arrival at their event, guests handed over their phones in exchange for a beer. Following this, the phones were linked up and played synchronized animations in time with the music. The result was a valuable connection IRL versus a device.

Inspire self-expression and play

Surprise and delight, by giving your audience brand experiences that play into their own most idyllic selves. The House of Vans event spaces provide an always-on playground for people to get together, skate and enjoy shared passions like art, music, film and sports. These hubs are used to immerse consumers in the brand, but also enable creative expression and build grassroots communities.

Lead a movement

The best brand communities are made up of fiercely loyal customers. Jeep fuels this sense of togetherness by hosting yearly “Jamborees” where owners gather for a weekend of fun, while Lululemon offers accessible, invigorating experiences and classes year-round. Both brands are positioned as essential members of a cultural movement, connecting people with what they love, and in doing so, these brands become indispensable.

Employ genuine fans

Young adults increasingly distrust formal, marketed and curated brand communication—with personal experiences (66 percent) and people like themselves (65 percent) leading the charge, statistics recently outlined at the Youth Marketing Summit in New York. Adidas tapped into this insight, building one of the best global retail programs through its Adidas Field Agent Program. It re-established the brand as the second-place leader in a fiercely competitive category. Adidas’ roots are founded in individual creators, and as such, it recruits, hires and trains in-the-know influencers who are local experts and can talk with conviction and passion when it comes to the intersection of sports and fashion. Viewing staff as “keepers of the brand” has been a game changer for the brand, harboring consumer trust.

Authentic community building in the real world is a powerful way to connect with consumers and is a step in the right direction in addressing the current crisis of social belonging. Overcoming this loneliness epidemic will require commitment and integration across this business and beyond—and demand authenticity as a pre-requisite. The byproduct? A deep sense of brand loyalty, commercial opportunities and—for those that really master the art of community building—iconic cult status.

Hayley James is Vice President of Sense New York.

This article first appeared in Muse by Cliobran

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Discover our latest guides to help brighten your brand experience strategy or amplify your retail marketing moves. Get them here at The Futures Lab.

London

5th Floor Century House
100 Oxford Street
London
W1D 1LN

New York

243 E 14th
#2 C/O SQ
New York
NY 10003

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Discover our latest guides to help brighten your brand experience strategy here at The Future Lab

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Experiential

Whether it be Festivals, Trade Shows, PR Stunts, Installations or Pop Ups to name a few, we believe brand experiences are one of the most powerful forms of marketing to impact consumer perception and attitude towards a brand. They can create real behaviour change when born out of a deep consumer insight allied to a compelling idea. And it’s these fundamentals we look to get right whatever the live, virtual or hybrid task in hand.

Sampling.

Sampling is all too often perceived as an unsophisticated, somewhat ‘blunt’ marketing tool. Over the last 16 years Sense has pioneered a set of strategic principles which underpin our unique approach to sampling and which are highly measurable from both an ROI and consumer behaviour change perspective. We will happily guide brands through the myriad of sampling channels and products available so whether it’s mass face to face sampling, in offices, digitally, at home or just a strategic framework that you are after, we can provide a blend of tactics to fulfil both brand and sales objectives.

Retail.

With many clients now focused on activating in channels more closely associated with a sale, our heavyweight retail experience closes the loop on a typical shopper journey by encompassing the moment of truth in store. Be it prize promotions, shopper toolkits, key visual creation, path-to-purchase communications, category strategy, B2B campaigns or Amazon optimisation, our goal is to create forward-thinking retail experiences that deliver demonstrable brand value. We aim to make ‘retail fail’ a thing of the past for ambitious brands looking to thrive is an ever-competitive landscape and believe our streamlined team is perfectly placed to do this.

Foresight.

Knowing what will keep a brand bright, exciting, and vital means we need to keep one step ahead of the curve. Our thought leadership hub, The Futures Lab, helps us to understand the marketing trends of tomorrow. It’s also the origin of strategies and methodologies which have created over 65 award-winning campaigns. 

Rigour.

Creativity is nothing without results. And we know that commissioning bold concepts, capable of changing minds, requires reassurance that it’s the right thing to do. 

Data, insights, and research precedes every campaign we do, and our proprietary measurement tool, EMR, gives us a decade of campaign performance metrics. Which is why we’re proud to have been recognised as industry-leading by brands like The Economist, Coca-Cola, and Molson Coors. 

Trust.

We believe brand experience is inherently more varied than other forms of marketing. No formula, no template, no cookie-cutter approach – and often no precedent. 

That’s why, Sense places trust at the heart of its business – grounded in teamwork between our people and yours. Our processes are efficient, our senior team stay involved and our partnership mentality had helped us sustain powerful client relationships, some lasting over 10 years.