Navigate the complexities of Shopper Marketing.

shopper marketing complexities

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Sense Shopper – Navigate the complexities of Shopper Marketing

Sense Shopper is our new offering to complement our core business of experiential and sampling, which we believe gives clients an optimised path to purchase solution. By utilising all three with us, clients can activate far deeper into the purchase journey via one agency and give themselves the best chance of driving a strong ROI. 

Our approach is pragmatic but effective

Developed from real mistakes witnessed elsewhere, our tried and tested techniques help brands navigate the retail fails that befall so many others. 

What you’ll get: 

  • A blend of experienced personnel from across the retail spectrum 
  • Forward-thinking activations that return real value and chime with the needs and objectives of your most important customers

What you won’t get: 

  • An out-of-date trademarked process 
  • A gratuitously inflated account team 

The team

Paul Mills Hicks – 10 years spent as Commercial Director for Sainsbury’s has seen Paul on the receiving end of 1000’s of FMCG sell ins. He knows how to pitch the pitch better than most. 

Jeremy Garlick – Previously Head of Insights at Waitrose and Premier Foods Jeremy brings a forensic understanding of category, shopper, and customer behaviours. 

James Willoughby – Working agency side for the likes of PepsiCo, Britvic and Heineken, James has developed data proven methodologies and processes to ensure shopper communication media buys and prize promotions are fully optimised. 

Chris MacRae – Chris has sold brands into retailers first-hand delivered creative responses that deliver results for all parties. 

Our core competencies

  • Prize promotions 
  • Path to purchase comms 
  • Shopper toolkits 
  • Key visual creation 
  • B2B campaigns 
  • Category strategy 
  • Amazon optimisation 

If there’s anything within the world of Shopper Marketing that you’d like to discuss, please drop an email to:  


5th Floor Century House
100 Oxford Street

New York

243 E 14th St,
#2, New York,
NY, 10003

Discover our latest guides to help brighten your brand experience strategy or amplify your shopper marketing moves. Get them here at The Futures Lab.


5th Floor Century House
100 Oxford Street

New York

243 E 14th
#2 C/O SQ
New York
NY 10003


Discover our latest guides to help brighten your brand experience strategy here at The Future Lab

Connect with us


Whether it be Festivals, Trade Shows, PR Stunts, Installations or Pop Ups to name a few, we believe brand experiences are one of the most powerful forms of marketing to impact consumer perception and attitude towards a brand. They can create real behaviour change when born out of a deep consumer insight allied to a compelling idea. And it’s these fundamentals we look to get right whatever the live, virtual or hybrid task in hand.


Sampling is all too often perceived as an unsophisticated, somewhat ‘blunt’ marketing tool. Over the last 16 years Sense has pioneered a set of strategic principles which underpin our unique approach to sampling and which are highly measurable from both an ROI and consumer behaviour change perspective. We will happily guide brands through the myriad of sampling channels and products available so whether it’s mass face to face sampling, in offices, digitally, at home or just a strategic framework that you are after, we can provide a blend of tactics to fulfil both brand and sales objectives.


With many clients now focused on activating in channels more closely associated with a sale, our heavyweight retail experience closes the loop on a typical shopper journey by encompassing the moment of truth in store. Be it prize promotions, shopper toolkits, key visual creation, path-to-purchase communications, category strategy, B2B campaigns or Amazon optimisation, our goal is to create forward-thinking retail experiences that deliver demonstrable brand value. We aim to make ‘retail fail’ a thing of the past for ambitious brands looking to thrive is an ever-competitive landscape and believe our streamlined team is perfectly placed to do this.


Knowing what will keep a brand bright, exciting, and vital means we need to keep one step ahead of the curve. Our thought leadership hub, The Futures Lab, helps us to understand the marketing trends of tomorrow. It’s also the origin of strategies and methodologies which have created over 65 award-winning campaigns. 


Creativity is nothing without results. And we know that commissioning bold concepts, capable of changing minds, requires reassurance that it’s the right thing to do. 

Data, insights, and research precedes every campaign we do, and our proprietary measurement tool, EMR, gives us a decade of campaign performance metrics. Which is why we’re proud to have been recognised as industry-leading by brands like The Economist, Coca-Cola, and Molson Coors. 


We believe brand experience is inherently more varied than other forms of marketing. No formula, no template, no cookie-cutter approach – and often no precedent. 

That’s why, Sense places trust at the heart of its business – grounded in teamwork between our people and yours. Our processes are efficient, our senior team stay involved and our partnership mentality had helped us sustain powerful client relationships, some lasting over 10 years.